JOB OVERVIEW:

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Senior Support Engineer / Technical Support Engineer /  3rd Line Support Engineer sought by leading software consultancy company. Reports to ICT Manager

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LOCATION:- Christchurch Dorset 

SALARY:  Excellent and negotiable plus O/T and on-call allowance plus comprehensive benefits package 

THE COMPANY:-

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For decades, my worldwide client has been at the forefront of providing ground-breaking software consultancy expertise to the aid of many global companies both large and small from many different industries and government sectors. They continue to grow and reinvest in new cutting-edge software products and systems that are designed and developed in-house. The company continually invests in its employees and encourages continuing professional development and ongoing training making this a great place to work and realise your true potential !

THE ROLE:-

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The ICT Senior Support Engineer will assist the ICT Manager in the design, implementations and support of the company’s internal business and customer facing software and hardware infrastructure.

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The post will ensure that the services provided deliver any Service Level Agreement (SLA) that is in place.  This includes receiving, prioritizing, documenting and actively resolving end-user help requests using ITIL based methodologies and the incident tracking software designated by the company. 

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The role will be responsible for all aspects of the day to day running of the ICT infrastructure including High Availability, performance, capacity planning, maintenance, receiving and responding to alerts, systems backup and restore. 

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As the Senior Engineer, you will assist the ICT Manager in ensuring the ICT team follows ITIL best practices and assist with the planning and implementation of current and future projects. 

This is a technical role whereby the holder will be expected to resolve issues themselves as well as manage other team members to ensure that SLAs are met.

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The ICT Senior Engineer will take responsibility for providing support to the end users and back office systems.  

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CANDIDATE PROFILE:

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As ICT Senior Support Engineer you will have proven experience in the following technologies:

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• VMWare,

• Microsoft SQL Server

• Clustering

• Exchange 2013 – On premise

• VEEAM,

• Active Directory, Exchange,

• IIS

• advanced networking

• Hardware Support

• Excellent communication skills in order to support both locally based and remote end users.

 

You will be at an advantage if you have any of the below skills;

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• Azure  / Azure Devops

• EMC SAN Experience

• Information Security

• LEM/SIEM configuration and alerting

• LINUX support

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WHAT'S ON OFFER:-

Along with the chance to work with a continually growing global market leader which offers excellent training & continuing professional development, my client offers;

- A highly competitive salary plus and a comprehensive benefits package

- An extremely pleasant and professional working environment with like-minded IT professionals!

 

IF you are a strong match to the specific requirements for this role then please apply with a CV as soon as possible. Candidates who are not a close match sadly cannot be considered.

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